It is done for IATA. They sample 50,000 fliers a year: m1nd-set As they make clear:

"Airsat data is available to all stakeholders within the travel industry who want to udnerstand the needs, expectations, and key drivers of passanger satisfaction, it is the most powerful benchmarking tool for airlines and companies providing services to airlines."

I got one of these surveys last year.


Airs@t data is available to all stakeholders within the travel industry who want to understand the needs, expectations and key drivers of passenger satisfaction. It is the most powerful ol for airlines and companies providing services to airlines


Air s Airs@t data is available to all stakeholders within the travel industry who want to understand the needs, expectations and key drivers of passenger satisfaction. It is the most powerful for airlines and companies providing services to airlines. @t data is available to all stakeholders within the travel industry who want to understand the needs, expectations and key drivers of passenger satisfaction. It is the most l for airlines and companies providing services to airlines.