Sent an email to Starwood CS three days ago. Today still no response. No reponse from Marriott two weeks ago about something else. At least I received a confirmation email from mailing Marriott with info they are experiencing tons of things to do, but still? I spend lots of money on Marriott/SPG every year, I'm platinum, what's going on? I'm expecting premium service as I'm spending premium money on the company.