Ambassador: Oneworld Alliance
Join Date: Jan 2007
Location: LON
Programs: BA Gold (GGL), Hilton Diamond, AA Gold, Marriott Gold
Posts: 2,215
I was on the BA 837 from Dublin, due to land at 16.45. At about 17.00 the captain came on and told us about the problems at LHR. We eventually landed at STN about 17.45. What followed was a litany of disappointment, even though we were told that LHR had re-opened soon after we landed. About 20.15 the captain came out (not for the fist time) and told us that he had "given up" as he could not get anyone in "the company" to provide a load sheet, so the flight was cancelled. He stated that there would be staff from Swissport to help us with out onward travel. Suffice to say, I did not see a soul offering help. I only had hand baggage, so made a quick escape and found an Uber. There may well have been assistance at the baggage carousel. I can understand that the control tower fire alarm was 'extraordinary circumstances' but the subsequent failure to get us on our way was surely BA's responsibility?