Originally Posted by
dgilligan02
Assume this is same for others--has calling in and booking an award over the phone been a work around for this? Or is there some step she's missed...
I just booked AA F r/t from LAX to JFK with a phone agent after getting the same error message online, and several agents who said previously they couldn't see the award space. (AA website showed the space available the whole time, and so did Iberia's website until you got to the error screen.)
Not sure if this agent did it a different way, but he had no problem whatsoever.
EDIT: They also waived the phone booking fee after I told them the website wouldn't let me do it, so ask for that.