Originally Posted by jetfan
I do agree that such promises should not be made by the airline concerned.
But they did, and it is not unreasonable to expect them to honor their promises.
Originally Posted by jetfan
the real loyal ones amongst us.
People such as yourself? The vast majority of my flights are on KL, and have been for the past 44 years. Beat that if you can. If KLM's product, on the ground and in the air, had remained at the high level it was at until about a decade ago, I would now be lauding the airline, instead of pointing out its failings.
johan