Originally Posted by QDDawg

I really don't understand why it is so difficult for all the DM agents to be trained properly on how to apply GUC's to KLM flights. I just was on line and did extensive searches on Dl.com to find Z space available on KLM operated flights (DL #'s - operated by KLM). Found Z space available ATL - AMS - CPT and return CPT - AMS - JFK. Have all the flight #'s call the DM desk twice - HUCA - and both agents told me no upgrade available. The 1st one said she didn't see any Z class, the 2nd told me Z class availablity on KLM does not matter - its a special code only she can see, the Z class I see doesn't mean anything?

It's beyond frustrating when you do all the research, are looking at the screen clearly stating Z class available - and the DM reps keep telling you there is no room up front with GUC's.

I emailed a complaint so we will see if anything can be done, and I suppose I will continue to HUAC.