Originally Posted by
HSR1234
i had the exact same thing. (See about 10 posts back). Still figuring out how to respond but I suspect I might take the refund as I think this might be a fight I am not going to win!
since writing this I have had the email saying
We have sent the information to the relevant department for the awarding of the promotional Avios
i don't really expect to get any avios though as my accounts won't match as Iberia have closed the account I used to make the bookings!