A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
Apparently when you leave something in the YYZ TB MLL, they can't just put it on a flight for you. You have to go pick it up in their office, 2254 miles away.
They specifically mentioned the US though. I know they can send things on domestic flights.