FlyerTalk Forums - View Single Post - Official announcement – See how our three loyalty programs will become one in August
Old Jul 16, 2018 | 10:31 am
  #1954  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
In answer to this question. Some good news today for those who have award bookings after August where the hotel will be going down in category. While if a redemption stay is booked prior to when the new categories go into effect, a member would not automatically receive a points refund should the hotel require fewer points, members will be able to contact us for assistance in moving the reservation to new category pricing without losing the reservation. This was not the case in SPG where a new availability check was required, so I'm pleased that the current Marriott Rewards policy will continue in that regard.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]

Last edited by Starwood Lurker; Jul 16, 2018 at 10:47 am
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