- Name of the hotel: Sofitel Kuala Lumpur Damansara
- What is your Le Club status? Platinum
- Were you (or for multi-stayers were you generally) happy with the hotel/stay? Yes. First time in this hotel.
- Which room did you book and which upgrade did you receive? Luxury Room, 1 King size bed upgraded to Junior Suite
- How are the rooms? Hotel is almost one year old. Suite still in excellent condition. Elegant. Modern. Very comfortable.
- What was good and what was bad?
Good: Did mobile check in and received SMS at around 11 am to say room was ready and that I should go to Club desk. On arrival Concierge escorted me to available Lobby Front Desk Agent who asked my name and immediately asked the Concierge to escort me to Club Lounge. Excellent check in. All Platinum benefits explained. Welcome envelope given with Benefits Sheet, hand written Welcome Note from Director of Rooms, and one drink voucher which I used in the Lobby bar. New GM apparently arriving next week. MRT station about ten minutes walk away. Two stops to KL Central Station. Five stops to main Bukit Bintang shopping area station. Lanvin toiletries.
Bad: Nothing important. Phone line to Guest Services extremely weak but that will surely be corrected. Currently technical problem prevents lift card security in lifts but that will also be corrected.
- Did you get club lounge access? How was the lounge? Yes. Wonderful. Breakfast, snacks during the day, afternoon personal platter of pastries and savories from 3 pm to 5 pm, cocktails from 6 pm to 8 pm. Large selection of alcoholic drinks on display. Extensive drink menu. Platinum guests also allowed to eat breakfast in Lobby buffet restaurant. Club Lounge menu consists of both buffet and a la carte menu.
- What about welcome drinks, welcome amenities or any other special perks? One Welcome drink voucher, four largish bottles of water in room . . . Sofitel branded. Attractive fruit platter and small box of pralines waiting in room.
- Value for $ or Vouchers? Would you return? Would definitely return. Used 2,000 points to make the rate reasonable.