Originally Posted by
vbiggs101
I had a similar experience with Frontier Airlines on June 27th. They were to fly us out on the 27th (Wednesday) from Philadelphia to Charlotte, direct flight. We were delayed 3 times, then cancelled. The best that they could offer us was to fly us out on Friday, 2 days later!! That was unacceptable. We had to be back at work the following morning. Our options were to either be refunded or wait until Friday to get home. We had purchased flight insurance. We decided to be refunded and purchased tickets on another airline to get us home that day. Our flight insurance is NOT reimbursing us?? They stated that it was due to the wording on the Policy Certificate by Frontier Airlines. I don't understand the purpose of having flight insurance if it is not for cancelled last minute flights...
What did your policy say?
When you purchase travel insurance, make sure that you read the policy carefully and that it covers the risks you need to cover. If you booked Frontier and also purchased a policy which does not cover the full purchase price of the new ticket less than refund, then you purchased the wrong policy.
Problems like this will always occur with Frontier because it does not interline with other domestic carriers and it lacks sufficient backup aircraft and crew. What looks like a good deal may turn out to be very expensive.