FlyerTalk Forums - View Single Post - Rant: Flexible Economy is not always what it seems
Old Jul 12, 2018 | 8:18 pm
  #3  
serfty
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Originally Posted by mikalee
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So as the consumer, when booking at Qantas.com I cannot see what fare class I am being offered, but in the explanatory notes when you want to know the difference between Sale/Saver/Flex the notes say "Qantas Points and Status credits may be earned on this fare and will be calculated on each Segment. For more information check the Airline Earning Table" but Qantas don't give you the information prior to booking to help you work out what fare class they are offering to sell and subsequently what you will earn. You cannot rely on the common definition of "Flexible Economy Ticket" to earn Flexible Economy. In fact even after booking they do not provide booking class in the itinerary or e-ticket.
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There used to be ways that involved capturing the underlying source code and getting the fare bucket(s) from there.

Other methods for working out individual segment fare buckets include:
  • Calling QF and asking
  • Using Webchat and asking (good luck with that!)
  • See if you can duplicate the fare and routing using ITA
  • Make the booking early in the day and check the fare buckets using manage your booking. If you don't like what you see you have until midnight that same day to call and either rebook segments to your preferred fare buckets (extra payment likely) or cancel the booking for a FULL refund under Qantas "same day no mistake" policy.
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