Originally Posted by
BlondeBomber
my default lately is to use SE desk
they stay on the line until problem is fixed
have had trouble lately getting through on concierge line
SE desk seem to know what they are doing
I can only second this. SE desk works great for me.
I had some very good experience with Concierge email service lately: My recent MXP-YYZ flight was delayed and they took great care of me by rebooking me and securing another seat on a second flight to make sure I reach my destination that day. They sent regular updates on the flight status and monitored the situation.