I am new to this forum only because I was searching for information on JustFly...specifically if anyone had gotten a refund from them.
I purchased tickets for our annual trip to Germany in Oct 2017. I received the confirmation and booking code plus a receipt showing the amount along with the last 4 of my card number...All looked good..felt good UNTIL I went to pay the charge on my card a few weeks later only to find out that a charge was NEVER made. That sent all kinds of red flags. I checked with the airline....no such booking. I spent 2 months sending emails to the email address listed on their terms and conditions page; I called only to get someone who you could not understand and who kept insisting I pay 300 for tickets that...according to my credit card company...had never been purchased. NONE of my emails were responded to...and they have my email address because they always sent me buy this buy that garbage ...Finally I emailed them and cancelled the tickets; changed my credit card number (as the credit card representative said...hard to dispute a charge that was never made) All I really wanted was some verification that the ticket had been processed. As of Dec 2017 there was still no record of my booking with the airline.
Now over EIGHT months later JustFly managed to charge my old card number for the amount of the tickets. I have already purchased new ones...and paid for them. That transaction proceeded as expected...purchase tickets and they are charged to your card within 24 hours. If I cancel with justfly now I get to pay 300...which I wouldn't mind...but I only get a credit instead of a refund and that credit only last til Oct 2018....a year from date of purchase not a year from the ticketed departure date.
So if JustFly wants to join the discussion and defend itself, I am all for it. Otherwise, it is just a scam company. BBB just update its 2015 warning and posted a new on in April 2018. Avoid this company....go direct