Originally Posted by
Often1
Had the time qualifications been met, it is BA's responsibility to provide assistance. That is especially included in EC 261/2004. BA did not provide that assistance. The fact that at LHR, the service is provided by a contractor to the airport operator does not change the application of BA's duty.
With respect, I think this is misleading. Whilst the application for assistance might be made via BA, actually the law says airlines should not provide it, it is specifically the responsibility of the airport authority.
As such, the advice from
c-w-s is the one to follow.