Originally Posted by
cauchy
Okay, thanks. I thought EC261 placed some responsibility on the operating airline to fix this? Or does BA take a somewhat cavalier approach to compliance with EC 261?
Formally it does take responsibility but you still need to go via your travel agent, which is VS. VS will if necessary ping BA for any costs on their side. If you were due compensation or out of pocket expenses then this would be paid by BA directly to you, but given what you have said this far you best get VS to make new arrangements for you first.