You have got to love the “fee” to. When they charge a fee (either late checkout or upgrade), what I’m hearing is so you’re saying it’s their is availability, and you’re refusing to give it as a benefit that the program says you do.
The rules are such that if they say they can’t because late checkout isn’t available then the * on that benefit come into play. But it really angers me when they say oh we can do it if you pay, just disregard your benefits. (Kind of like oh you can eat cold cereal for breakfast, or pay $9.99 to upgrade to the eggs.