FlyerTalk Forums - View Single Post - Questions/Discussion About Hertz Ultimate Choice Service
Thread: Questions/Discussion About Hertz Ultimate Choice Service
View Single Post
Old Jul 10, 2018 | 7:10 am
  #532  
cestmoi123
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Originally Posted by AutoSlash
Had you gone to the counter/Gold booth, they probably would have agreed to upgrade you to an intermediate (a one class upgrade). While the old rules still technically apply at UC locations, the reality is that everything is geared to UC now, so if you want to have the best selection, book an intermediate. If you book a compact, it's going to be a manual process for better or worse, and they can always pull the whole "subject to availability" BS, so not 100% guaranteed (unlike for President's Circle members).
In this situation (5* customer reserves a compact at a UC location), the customer should be told to pick anything from area 2 (intermediate) or area 3 (compact). Surprised that isn't how it worked.
Last edited by cestmoi123; Jul 10, 2018 at 9:19 am Reason: meant to type should, not would
cestmoi123 is offline  
Reply