Originally Posted by Katlor

If you are a Globalist checking in to Hyatt Regency Indian Wells be prepared to engage intensively with staff in order to obtain your benefits. In July I found that multiple staff members (particularly less senior ones) are not well-versed in the Globalist benefits, to the point that some will insist on policies or exceptions that aren't in the T&Cs (e.g., someone told me that resort fees are only removed for Globalists on award nights, which is false). I had to seek managers to get the proper benefits applied. The managers were apologetic and accommodating but it was a bit frustrating to have to do so much work to get things straight.

The Regency Club is not open in the summer at Indian Wells but this means that you can enjoy a true breakfast in the restaurant, which is an improvement over the Club offerings anyway.

The Agave bar at Indian Wells has removed its old happy hour menu for some reason, so you'll pay full price for everything during happy hour. That's a bit odd because almost every restaurant in the Coachella Valley has some kind of happy hour menu-- it's practically local tradition. The lobby bar also tacks on a "surcharge" to your bill in addition to tax. I asked what this was for and the bartender said that the charge is to fulfill the newly raised minimum wage. Seems like it would make more sense to simply adjust the price of the drinks-- especially given that when you order a drink they don't tell you you'll be paying a surcharge above the price of the drink and tax.

The pools are refreshing even in the heat. The adult pool is great if you don't have kids. Rooms are simple but comfortable. I would return if the Globalist treatment got a little smoother.