Join Date: Jun 2010
Location: USA
Programs: SA Air, Air Canada, KLM, BA,Lufthansa, United, AA, Hawaiian, Air New Zealnd, Qantas, Virgin Atlantic
Posts: 777
I am so sorry your son was burned, what an awful thing to happen anywhere. I hope his injuries heal well without further problems.
That staff did not immediately help is really unacceptable. Even if they didn't actually know what happened, the screams of a child in pain should have never been ignored.