Originally Posted by rjatyyz

Thanks everyone for the suggestions and thoughts. The quick update is that the hotel is still without water. 16 hours and counting.Issue affects 5 buildings and this hotel is one of them.

We went out for the day in line with prior plans so it was fine for the most part. Just returned and upon discussion with front desk, was given a letter to take to a nearby Homewood suites. The current hotel has promised to pay for two rooms there for tonight. (We had two rooms booked at the current hotel and they have found us two rooms at the Homewood Suites) it is clear that the hotel has given up telling people when the water would be fixed and is now asking guests to move elsewhere. ( The narrative throughout the day was "problem would be fixed in a few hours", however, that narrative was being passed by the utility company)

All in all, I think the Residence Inn did the best they could but clearly the situation is beyond their control. What was disappointing though was to see the front desk understaffed with only one person for the first six hours of the fiasco. Moreover, the manager showed up after 6-7 hours as well. I agree with prior posters that there should be measures / processes in place at all hotels to execute a "what needs to be done in case there is no water" playbook".