Originally Posted by
choklit
Looks like we're in the same boat. I haven't received anything either and my account is an old account from 2016. I proactively sent them my tickets, itineraries, and passport front page, so, we'll see.
This isnt exactly the same but i have an account from 2014. The only activity I had was transferiing from BA and using those Avios, I had a one way from MAD-JFK last September, using 34k miles, and had to cancel. I got the taxes back but i kept checking and no Avios. I called and was told the Avios “disappeared” because i had no activity on my account except transfers, which did not count as activity. I spent a lot of time trying to get them reinstated and finally gave up.
Hopefully your account had other activity within the last 36 months and its just a delay. Iberia is the worst to deal with.