Originally Posted by
Surface Interval
Did the confirmation emails show your IB#?
If so, you probably have a case. Start by emailing them requesting credit as you were eligible, but somehow the system did not include your IB# - even though you were logged in at the time. Include each of the email confirmations that contain your IB# - not the e-tickets as those do not have IB#s (yep, odd, but true).
yep the booking confirmation emails show my IB number. I’ve emailed them so I’ll keep you all updated.