FlyerTalk Forums - View Single Post - Options as hotel.is without water
View Single Post
Old Jul 7, 2018 | 12:35 pm
  #4  
CJKatl
 
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,777
This is the second or third thread recently about a utility going out a a hotel. While I realize this is usually beyond the hotel's control, what is unbelievable is that hotels do not have an existing plan on what to do when this predictable situation occurs. You would think there would be a script for whoever is there and a plan where maybe guests can be told where to go if they need something immediately and be given realistic expectations about what will happen if the outage is not fixed in in three hours, six hours, by eight o'clock, etc, It just seems that hotels are not responding as well as they should.
CJKatl is offline