Old Jul 7, 18, 4:33 am
  #14  
Tafflyer
 
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 3,189
It‘s been like this for months and it is frankly unacceptable. The error may be on the AA side but these airlines are in the same alliance and are partners in a joint business. Both have their IT outsourced to different partners and I suspect that this is at the root of the issue here. Still no excuse of course, except that I suspect that either the governance over these providers is seriously lacking or that the cheapness of the arrangements entered into exclude appropriate recourse.

I suspect the JFK-LHR search from CWS succeeded due to the number of available BA options. The same search on AA.com reveals even more options. The reverse search for LHR-JFK will reliably error-out the whole time.
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