I just got the same email

Dear Mr. david_oz:

Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.

It is important for us to inform you that your Iberia Plus account IB XXXX has been cancelled due to duplicity, our system has detected several accounts created under your given name, as the general conditions of the Iberia Plus program establish, our customers are only allowed to have one account.

Due to security reasons, we have proceeded to block your Iberia Plus account IB YYYY, in order to activate your account, you must attach a signed copy of your ID/Passport, associated to your account.

We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).

In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.

We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center



I was a victim of Iberia creating multiple accounts because I got an error when signing up (see posts above in this thread). Also located in Canada (tickets purchased from the Spain site). I think I have an uphill battle to get them to recognize this and send me the points so I’m going to admit defeat and go for the refund. And yeah... probably won’t be flying Iberia again any time soon.

I cant say for sure which email this was in response to. There were a few over the last several days after my account was locked and deleted.