Please accept our sincere apologies for the inconveniences we may have caused you for not being able to respond until today the e-mail you sent us regarding our 9,000 Avios promotion.

We correctly received your documentation and we would like to inform you that we have proceeded to activate your Iberia Plus account and to generate a new temporary access PIN code for you to enter into your Iberia Plus personal profile. You will receive it soon on the e-mail address associated to your Iberia Plus account.

Keep in mind that this is a temporary access PIN code; therefore, you must change it once you enter your profile.

We are sorry to inform that we have detected inconsistencies in your bookings; therefore, it is not possible for us to credit the promotional Avios into your account. As an exceptional case, you can request the total refund of your bookings (no extra charges).

In case you are interested in proceeding with the cancellation, please indicate us through this via your ticket number and the Iberia Plus account. The deadline to request the refund of your reservations is July 31 2018.

We hope to continue with your confidence and take this opportunity to send you our warmest greetings,
Your Iberia Plus Service Center.