Wow, does this website suck! First, it was jumping multiple hoops to be able to set up a password to log in. I finally managed to do that, and none of my Fairmont info is there-none-including my past stay or my upcoming reservation. So I went to email them, and you MUST ATTACH a file or you can't email them-IT IS FREAKING MANDATORY!!!! Who designed this website? I can see I won't be staying at Fairmonts much longer.