Originally Posted by
serpens
Not noting a change is what really annoys me. BA knows why the email is being sent, and notification of a change is a bigger deal than the opportunity to rent a car. BA should add, at the start of the email, something like, "We are notifying you of a change to your reservation. The departure time is now …." Similar phrasing would apply to a change in arrival, seat assignment, or anything else that is a change to the existing reservation. Omitting this is a disservice to the customer and a fail on the part of BA.
See my image above ( tbf I may have been editing it when you were posting). It appears that they are differentiating in the email header at the moment but I'm not sure if this was a fluke or not. Totally agree that as you and others have said I probably dont need to be told about Avis when I got shown that at time of booking + the fact I've been medically barred from driving since before I was old enough so such things will never be of interest to me.