Originally Posted by
24left
That assumes the new AC FP, website, posting times, user functionality, downtimes, call centre hours and agents, maintenance, spinning rodents and other stuff, all improve.
We know as PAX that anything involving AE and AC will invariably result in their agents pointing the finger at each other on what must be a enumerable list of situations. Can you imagine the back offices where there are an infinite number of things that could break, be fixed, or new processes to be tested or technology to implement?
Every 5 minute change needs meetings, scoping, project managers, contracts. Its now a $10k problem.
Nothing will ever get fixed.