Originally Posted by
EuropeanPete
Tried a BRG and was again rejected for no apparent reason. Like last time, I say very clearly where to look on what site, but somehow the SPG people can never see the rate. I've even checked it's not a localisation issue by using a VPN and checking that it is plainly there.
My Ambassador came back to say that his hands were tied...
Ambassadors have zero pull with the BRG Desk. I learned this years ago.
As has been stated in this thread repeatedly, try submitting a BRG claim with Hilton or Hyatt. Starwood and Marriott are better even with all of the recent issues.