Originally Posted by
Aussienarelle
I am more surprised that your friend had to collect and take her luggage between the two airports? Is that correct? Most definitely I would ask for a refund of the baggage fee. One reservation so luggage should be tagged to the final destination.
Yes, it’s correct. When you have a ground transfer, you’re required to carry your bags yourself. But I do agree that if the bag was checked all the way through to CLE, the agent at DCA should have accepted it without charging a second fee.