A few days ago I booked a flight to MCO from LAX. We live In Pismo and our airport is SBP but we get lower fares from SFO or LAX. I found a great itin via IAH in F with a nice config. The fare was over 2K for both of us. I had to arrange some finances, so I purchased the 7 day fare lock. Today I got an email reminding me that it would expire on 7/6. I clicked on the link to purchase and was sent to the normal UA web site which I visit regularly on the web and on the App.

I entered my payment info and got an error message. So I called the UA Prem number. (At this time I'm only a eager Silver member.) I gave the agent the PNR and she said the reservation had been cancelled. She said that the fare was no longer available. I informed her that I had purchased a 7 day fare lock and that I was trying to pay for the tickets online because of the email I received. She had to call the supervisor. After waiting on hold for about 10 minutes she came back on to tell me thay had made "a special exception" for me since the fare was no longer available. I reiterated that I had purchased the fare lock which was good until 7/6. She said that I would have to pay right now (which I had been planning to do) because of the special exception. When I countered that I was trying to pay online, she told me there was a software glitch.

I responded that if there was an issue on their side, thry should not have to make a "special exception" for me and they should have apologized. No response.....

I then stated that I would take my business to AS which now has a presence in SBP. I used to be in the highest tier before we moved to Europe in 2010. Rather than trying to fix it she just said goodbye.