Originally Posted by
pitz
If they have the authority to make it 'right' for the customer, why not? Its not like confirmed passengers in J would ever be bumped to accommodate IRROPs Tango re-bookees.
AC needs more of this behavior, not less. The status crowd has a process by which it can obtain confirmed space in the J cabin on the T&C outlined in the program.
Originally Posted by
D582
Can you elaborate on why you don’t like this? To me it looked like AC trying its best at service recovery to help customers avoid being potentially stranded a second time, and offering a little bit of goodwill in the process.
Because there could be a passenger confirmed in Y on that flight with a waitlisted upgrade.
My issue is that this jumps that whole "process by which it can obtain confirmed space in the J cabin".
I see this as no different than a GA upgrading their friend instead of you when you're at the top of the list.
They're making it "right" by getting them on the flight. They don't need to provide a free upgrade at the expense of other passengers.