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Thread: IrrOp: Credit where it's due
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Old Jul 3, 2018, 6:29 pm
  #7  
D582
 
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Originally Posted by canadiancow
This is the only thing I don't like. Overbook Y and let PDM handle moving people around. Rebooking agents should not be changing cabins.

Other than that, I'm glad it went as well as it did, given the 24 hour delay.
Can you elaborate on why you don’t like this? To me it looked like AC trying its best at service recovery to help customers avoid being potentially stranded a second time, and offering a little bit of goodwill in the process.
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