Originally Posted by
canadiancow
This is the only thing I don't like. Overbook Y and let PDM handle moving people around. Rebooking agents should not be changing cabins.
If they have the authority to make it 'right' for the customer, why not? Its not like confirmed passengers in J would ever be bumped to accommodate IRROPs Tango re-bookees.
AC needs more of this behavior, not less. The status crowd has a process by which it can obtain confirmed space in the J cabin on the T&C outlined in the program.