Originally Posted by NewbieRunner

I may be tempting fate by posting this but I’m currently sitting in the SAS Gold Lounge in CPH waiting to board a flight to ARN.

After spending two hours last night trying to call the numbers in Denmark, Norway and the US given to me by oliver2002 I gave up and decided to wait until the morning. I called a Danish number around 7:30 this morning which was answered straightaway to my surprise. I explained flying to LHR instead of MAN was unacceptable but the agent told me no seat was available on today’s flights. Being a good FTer I had of course checked availability on flysas.com and pointed out some Plus seats were available via ARN. The agent agreed and was able to book me on CPH-ARN and ARN-MAN this afternoon.

I saw the three women who had been rebooked on the 16:30 flight to LHR at breakfast and asked what had happened. They decided to go back to the airport last night to get things sorted out face to face and one was able to persuade SK to put her on the same late afternoon flight to MAN one day later. One has agreed to fly to LHR but on an earlier (12:30) flight than she had been originally rebooked on. The third lives near London so flying there is not a big problem.

I have little experience of dealing with SK but agree that their IRROPS handling leaves much to be desired.