Originally Posted by
frenchft
you sent them your informations before receiving this email or just received?
I sent them an email immediately after booking with the 10 eTicket numbers to confirm eligibility.
Originally Posted by
brody24
The promo had a requirement that you be located in "Spain, France, Italy, Germany, Portugal, Russia, Switzerland, United Kingdom, Brazil, Argentina, Colombia, Chile, Peru, Mexico, or the US". So if he is in Australia, then its a good thing they informed him before this dragged out any further.
The T&Cs stated you had to book through the Iberia.com website for the above countries, without a residency requirement.