​​​​​​Dear Coathanger:

Regarding your request, we inform you that we have checked your Iberia Plus account details and we noticed your country of residency is AUSTRALIA, we are sorry to inform you that our 9,000 Avios promotion was not valid for this country.
For this reason, it is not possible for us to credit the corresponding 9,000 Avios, since there is a discrepancy between your Iberia Plus account and your booking¿s country of issue.
We kindly recommend you to contact our Customer Service Line at the phone number (+1) 800 772 4642 and request the total reimbursement of your tickets.
Also we would like to inform you that your Iberia plus account has been blocked for security reason. In order to activate your account, it is necessary to send an email to [email protected] with a signed copy of the Rectification Data Document and a copy of your ID or Passport.
You can download the Rectification Data Document from the link below:
https://www.iberia.com/ibcomv3/conte...bloqueopin.pdf

When you send us the documents, please write your Iberia Plus number in the email subject.
We apologize for the inconveniences this may have cause you.

Best regards,
Your Iberia Plus Service Center.