Originally Posted by
M.dA.R.
The official
press release on Apr 16 made no reference to that date. Nor did post #5 on this thread.
A post on Flyertalk is not an official press release. And what the SPG Lurkers state is based on knowledge at that moment, which is why they frequently caveat it by saying this is all they know now, or the info is subject to change, etc.
Originally Posted by
CJKatl
I'm sorry, but does it really make any difference if Marriott thought the crossover date would be Aug 1 and they have now decided to push it back a few days?
Yes, it does make a difference. This is not a small mom and pop operating; this is the world's biggest hotel company that likely has consulting firms in there managing towards this deadline.
It is thus perplexing that we are in the last month and they are playing games with the start date in August. Among other things. They should have provided a PP slide/visual that showed all the pertinent dates relating to members in 2018 so that we could know the last day, for example, to book under the old rates.
The fact that their call centers for elites alone are overwhelmed shows how little consistent information they've provided to their customer base en masse (not just those of us with more awareness here on this board) and how unprepared they are, at least with regards to merging call center operations, at handling customer volumes (which they've known for 2+ years now).