Odd, especially after @
rogerj update saying conpensation was due...
Another email this morning saying:
”In reference to your EU compensation claim, our Flight Investigations team are still in the process of investigating the root cause of this delay. I want to assure you that we're trying to complete this process as quickly as possible though, and as soon as we have any further information to share with you, I'll send you a follow-up email.“