Originally Posted by
CZAMFlyer
Flyers with status are indeed entitled, as per the business model, to the perks you mention. The operative word here is "flyers".
However he did intend to fly. Plans change in the business world, that's why he bought a refundable ticket and paid a significant premium for it. It would be very difficult for AC to prove that he didn't intend to fly.
For the amount of food and drink he is alleged to have consumed in the MLL on the occasions he did cancel his ticket; AC has more than made up for it in the times the OP bought a refundable ticket and flew as ticketed. Perhaps AC should be crediting him to the difference between a refundable and non refundable ticket when he doesn't refund it?