Originally Posted by
bhrubin
Just another data point: the StR San Francisco yesterday officially denied my Your24 request for 12 pm noon check in today...but they this morning re-submitted it and already have our upgraded Metropolitan Suite ready for us at 11 am. We’re on our way.
Is it normally that difficult to check in early at SPG properties without using the Your24 process? For example, I had a redeye back east last week and called the hotel to see if I could check in early. The allowed me to check in at 11, gave me a great suite upgrade, and also gave me a 4 PM checkout the following day.