Originally Posted by
rustykettel
How soon is this upcoming flight? I would leave it alone, don't call it on it just yet. Go the Alaska Contact Us webform (
https://www.alaskaair.com/feedback) and fill out a complaint for your previous reservation where the agent moved you.
1) the system is broken & incorrectly charging an additional amount for already assigned Premium seats
2) the phone agent moved you rather than clearing the charges & escalating the problem to IT
If you do call in, and the phone agent wants to move you, escalate to a supervisor.
I did write to them, thanks for the link. That way I could make sure all my facts were straight and I could keep emotion out of it (well, a little). The flights aren't right away so I have some leeway. I'll report here what I'm told, but it might take a while? (when I got the "received it" reply it said it might take up to 30 days to investigate? - yikes, hopefully it will be sooner).