FlyerTalk Forums - View Single Post - The 2018 BA compensation thread: Your guide to Regulation EC261/2004
Old Jul 1, 2018, 2:48 am
  #823  
corporate-wage-slave
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You best ring up Customer Relations about this, you should get most of the following fairly quickly, some aspects may take longer.

Originally Posted by LBP2
  • If I had just taken this morning's flight would I have been able to claim EC261 + reasonable expenses?
Yes, that is clear cut.

Originally Posted by LBP2
  • As I was effectively abandoned at SOU, and had no other option, can I claim the cost of my train ticket home?
Yes, I see no issue there, and given that the station is right outside the airport door, this would probably have been the best way home.
Originally Posted by LBP2
  • As I was booked in CW but was involuntarily downgraded to Y, and to another airport, is there anything due on that
Yes, you should get a downgrade reimbursement, but this will take time to calculation, and I doubt it would be much more than a tenner due to the way the calculation is done with APD on the outbound service (and presumably the low premium for CE on your booking). If you get someone reasonable in CR you may want to negotiate that away in return for some Avios.
Originally Posted by LBP2
  • As I had no chance of arriving at LGW by whatever route other than over 3 hours late, is EC261 due?
In the case of cancellations, the relevant breakpoint is actually 2 hours, not 3, so in any event I see no problems there.

Originally Posted by LBP2
  • Most importantly, can I claim original routing credit JER-LGW and get the 40TPs which was the whole purpose of the trip anyway!?
See the main ORC thread for details, but yes you should be OK there, again mention it to CR.
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