Originally Posted by
diburning
Interesting. I commute with Lyft, and every time that a driver takes the highway instead of a more direct surface road, I get charged more, but every time I request a review (automated) I get refunded the difference.
If you want a faster response, complain about it on social media.
I can get from work to home with a surface road or a highway that's 2x the distance (but same time). I have never had Lyft or Uber charge me more than the upfront quote.