Originally Posted by
Whowouldanewman
Why not take your business to Lyft? I’ve mostly moved all of my business to them unless Uber is running a deal of some kind.
Lyft is worse. I was at a conference in Boston this week and I got quoted ~$8 for a ride back to the hotel. The Driver decided to use their own map app (google) which took her on the toll freeway, in the other direction before coming back in a circle to my hotel. I was charged $20. Price review in-app (since you can't talk to any humans) gave me a 59 cent refund. I wrote a complaint at the website support and no answer after 4 days.
I'll be escalating with my Travel department next week as apparently Lyft is our 'preferred' vendor.