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Thread: Entering passport info on TK website
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Old Jun 30, 2018 | 1:11 pm
  #2  
lax01
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15 Years on Site
 
Join Date: Jul 2010
Posts: 1,326
Originally Posted by Kensterfly
Just pulled up our flights on the TK website. There was a red flag indicating "missing details." It wanted our identification info. I entered our passport info in the blanks, clicked save, then got an error message saying that they could not accept our private information because the reservation was not made on the TK site. (UA.com and 016 stock). It then says to contact the agent from whom we bought the tickets.

We did not use an agent. We booked online at UA.com. I'd really like to get this accomplished ahead of time and not at the airport on departure day. Any ideas?
Call UA and have them add it...I just booked through the Chase UR portal and had to call to add. It showed immediately on the TK site after the CSR added it from her end
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