FlyerTalk Forums - View Single Post - "We'll reimburse you for the missing breakfast."
Old Jun 30, 2018, 8:44 am
  #5  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
DL has the capacity to issue compensation by flight, including at different levels for class of service and status. Rather than processing multiple complaints, it is far cheaper to establish a simple rate and issue a $50 voucher of 5,000 SM or somesuch for all Y pax. Particularly with smallish vouchers, the bulk of those never get used, so it is all a wash.
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