Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,635
The FAs could issue miles/vouchers themselves for service recovery.
I suspect unless the pax complain via DL.dum they won't get much...but a quick not via the website will get things going.